Privacy Policy

 

Privacy Policy

Effective Date: July 1, 2025

Luya Solutions, (“we,” “us,” or “our”) operates luyasolutions.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with applicable laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), California Online Privacy Protection Act (CalOPPA), and, where applicable, the Children's Online Privacy Protection Act (COPPA). This policy applies to all visitors, users, and others who access our Website.

1. Information We Collect

We collect the following categories of personal information, as defined by the CCPA, when you interact with our Website:

  • Identifiers: Name, email address, postal address, phone number, IP address, account name, or other similar identifiers.
  • Personal Information Categories: Financial information (e.g., payment details), demographic information, or other data described in California Civil Code § 1798.80(e).
  • Commercial Information: Records of products or services purchased, browsing history, or search history.
  • Internet or Network Activity: Information about your interaction with our Website, such as pages visited, links clicked, or device information.
  • Geolocation Data: Approximate location based on IP address or other data (if applicable).
  • Sensitive Personal Information: Account login credentials, payment information, or other sensitive data (as defined by CPRA).

We do not knowingly collect personal information from children under 13 without verifiable parental consent, in compliance with COPPA.

2. How We Collect Information

We collect information in the following ways: - Directly from You: When you fill out forms, create an account, make a purchase, or contact us. - Automatically: Through cookies, web beacons, or other tracking technologies that collect data about your browsing behavior. - From Third Parties: From analytics providers, payment processors, or other partners who provide us with data to enhance our services.

3. How We Use Your Information

We use your personal information for the following purposes: - To provide and improve our services, including processing transactions and personalizing your experience. - To communicate with you, including responding to inquiries or sending promotional materials (with your consent where required). - To analyze Website usage and improve functionality. - To comply with legal obligations, such as responding to lawful requests or protecting our rights. - For other purposes with your consent or as permitted by law.

4. How We Share Your Information

We may share your personal information with: - Service Providers: Third parties that perform services for us, such as hosting, payment processing, or analytics. - Business Partners: With your consent, we may share data with partners for marketing or other purposes. - Legal Authorities: When required by law or to protect our rights, safety, or property. - Business Transfers: In connection with a merger, acquisition, or sale of assets.

In the past 12 months, we have disclosed the following categories of personal information for business purposes: [List categories, e.g., Identifiers, Commercial Information]. We have not sold or shared personal information for purposes requiring an opt-out under CCPA/CPRA, unless otherwise disclosed.

5. Your California Privacy Rights

If you are a California resident, you have the following rights under the CCPA/CPRA:

  • Right to Know: You may request details about the personal information we collect, use, disclose, or sell/share.
  • Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: You may opt out of the sale or sharing of your personal information. [If applicable, add: Visit our “Do Not Sell or Share My Personal Information” link at [Insert Link].]
  • Right to Limit Use: You may request that we limit the use of your sensitive personal information. [If applicable, add: Visit our “Limit the Use of My Sensitive Personal Information” link at [Insert Link].]
  • Right to Non-Discrimination: We will not discriminate against you for exercising these rights.

To exercise these rights, please contact us at [Insert Contact Email] or [Insert Toll-Free Number]. We will respond within 45 days (or 90 days with notice) for requests to know and within 15 business days for opt-out requests. We may require additional information to verify your identity.

Under California's “Shine the Light” law (Civil Code § 1798.83), you may request information about our disclosures of personal information to third parties for their marketing purposes. To make such a request, contact us at [Insert Contact Email] with “Request for California Privacy Information” in the subject line.

6. Do Not Track Signals

We [respond/do not respond] to Do Not Track (DNT) signals. [If applicable, add: To opt out of tracking, please [describe method, e.g., adjust browser settings or visit [Insert Link]].]

7. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Website is not intended for children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete it promptly. Parents or guardians may contact us at [Insert Contact Email] to review or delete their child's information.

Our Website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. Please review their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website with a new effective date or by contacting you directly if required by law.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Luya Solutions
info@luyasolutions.com

For California residents, you may also contact us regarding privacy concerns at the above details.